Supervisory Masterclass Program

Delivery Type

Classroom / Practical

Course Dates

May 2026

Overview:

The Management and Supervisory Skills Workshop is an Intensive Learning Experience designed to transform newly appointed Managers, Supervisors, and Team Leaders into confident, capable leaders who drive results. Participants gain the practical skills and insights needed to manage people, processes, and performance more effectively, leading to immediate improvements in team efficiency and morale.

This Practical, Interactive, and Experiential program empowers participants to lead with clarity, communicate with influence, and inspire greater accountability across their teams. Through hands-on learning, they develop the confidence to navigate complex workplace situations, foster collaboration, and address challenges proactively.

The training helps supervisors become more decisive and forward-thinking, equipping them with the tools to solve problems, make informed decisions, and guide their teams toward shared goals.

By enhancing their ability to motivate others, manage time strategically, and deliver meaningful feedback, participants create more focused, engaged, and high-performing teams. The program also strengthens their alignment with organizational priorities, enabling them to contribute more effectively to the company’s broader success.

Brightn is your trusted partner in Talent Development, helping organizations navigate complexity and achieve measurable performance improvements.

Targeted Competencies:

  • Emotional Intelligence
  • Delegation
  • Performance Management
  • Decision-Making
  • Accountability & Ownership
  • Team Building
  • Planning & Organizing
  • Effective Communication

Organizational Impact:

Improved Team Productivity: Supervisors trained in planning, delegation, and performance monitoring lead teams that execute tasks more efficiently and meet goals consistently.
Higher Employee Engagement: Effective supervisors build trust, motivate teams, and create positive work environments—reducing turnover and absenteeism.
Enhanced Communication: Supervisors trained in influence and assertiveness improve communication between staff and upper management, reducing misunderstandings.
Stronger Leadership Pipeline: Organizations cultivate future leaders by equipping supervisors with foundational leadership, decision-making, and problem-solving skills.
Better Decision-Making: Supervisors equipped with analytical tools and frameworks make smarter, faster decisions—reducing dependency on higher-level managers.
Accountability and Ownership: Supervisors who understand goal-setting and delegation empower employees and hold them accountable, driving results and ownership.
Improved Team Dynamics: Supervisors trained in team building and motivation foster cohesive, cooperative teams that function with higher synergy.

Learning Objectives:

By the end of this program, participants will be able to:

  • Define the role and responsibilities of a supervisor in achieving organizational success.
  • Apply essential principles of supervisory management, including leadership, delegation, and performance oversight.
  • Recognize leadership styles and apply them appropriately to motivate and lead teams.
  • Build and manage high-performing teams through collaboration, team dynamics, and effective team development strategies.
  • Set clear, measurable goals and implement effective planning processes.
  • Prioritize tasks and manage time effectively using key time management techniques.
  • Communicate with clarity, influence, and assertiveness across the organization.
  • Delegate responsibilities appropriately to empower staff and support their growth.
  • Identify and analyze workplace problems using structured problem-solving techniques.
  • Make informed decisions using analytical methods suited to different conditions.
  • Deliver performance feedback, conduct performance reviews, and apply coaching principles for team development.
  • Align team efforts with broader organizational goals to improve productivity.
Supervisory Masterclass Program

Workshop Outline:

Module 1: Defining Supervisory Management

  • The Roles and Responsibilities of a Supervisor
  • The Difficulties Experienced by a Supervisor
  • Key Qualities and Abilities Required for Effective Management
  • The Key Competencies Needed by Supervisors

Module 2: Leadership Foundation

  • Definition of Leadership and the Qualities Required to Lead People
  • Different Leadership Roles
  • Your Preferred Personal Leadership Style – An Assessment
  • Leadership Styles – Which Is Appropriate?
  • The Role of the Supervisor in Motivating Others

Module 3: Understanding Team Dynamics

  • Elements Which Differentiate Regular Teams from High-Performing Teams
  • Main Differences Between Teams and Workgroups
  • Stages of Team Formation (Forming, Storming, Norming, Performing)
  • Team Dynamics and Team Building
  • Techniques to Enhance Team Synergy and Fostering Open Communication

Module 4: Planning and Goal Setting

  • Steps to Effective Planning
  • Guidelines for Setting SMART(ER) Objectives
  • Importance of Establishing Processes That Are Clear for You and Your Team
  • Creating and Applying Reliable Workflow Systems

Module 5: Time Management

  • Identifying Time-Wasters
  • Being an Effective Time Manager
  • Choosing the Right Time to Do the Right Work
  • Using the ‘Prime Time’ Principle

Module 6: Communication with Influence

  • How Do We Communicate?
  • Barriers to Communication at Work
  • Communicating with Influence
  • Corporate Communication
  • Behavioral Styles
  • Key Steps to Being Assertive

Module 7: Effective Delegation

  • The Advantages and Disadvantages of Delegation
  • Reasons Why Supervisors May Not Delegate
  • When and How to Delegate
  • To Whom to Delegate
  • Using Delegation to Develop Your Team

Module 8: Effective Decision Making

  • The Decision-Making Process and Your Role in It
  • Types of Decisions You May Encounter in Your Position
  • How to Approach Decision-Making Under Different Conditions
  • Analytical Techniques for Better Decision-Making in Your Role
Supervisory Masterclass Program

Who Should Attend?

This Program will greatly benefit:

  • Newly appointed Supervisors and First-Line Managers who are transitioning into leadership roles.
  • Section Heads are responsible for overseeing daily team operations.
  • Department Coordinators and Team Leaders seeking to improve their management effectiveness.
  • High-potential employees identified for future leadership roles and succession planning.
Supervisory Masterclass Program

Training Methodology:

This practical training uses a variety of proven adult learning techniques, including:

Instructor-Led Sessions: Engaging sessions and discussions to introduce the desired concepts.
Case Studies: Real-world scenarios to analyze and apply financial concepts in practical settings.
Group Exercises: Collaborative activities that encourage teamwork and problem-solving.
Hands-On Simulations: Practical exercises for participants to apply concepts in a controlled environment.
Q&A Sessions: Opportunities for participants to clarify doubts and engage with instructors.
Assessments: Periodic evaluations to reinforce learning and track progress.

Delivery Type

Classroom / Practical

Course Dates

May 2026
  • How can I register for a public training course?
    Via our website or by emailing [email protected]. A training expert will contact you to assist with the next steps.
  • Will I receive a certificate?
    Yes, participants who complete the course will receive a certificate of completion.
  • What’s the batch size for public courses?
    Typically up to 15 participants per batch (subject to change by course).
  • Do you offer installment payments?
    Yes, you can pay in up to three installments.
  • Do you offer course materials?
    Yes, we provide both hard and soft copies of the training materials.
  • What’s included in the training fee?
    Training Sessions, Materials, Certificate, and Daily tea/coffee breaks.
  • Is there a discount for group registrations?
    Discount schemes are available for multiple registrations.
  • Is this course theoretical or practical?
    The course is highly practical, with real-world examples, case studies, and interactive exercises.
  • Can this be customized for in-house training at my company?
    Yes, the course can be tailored to meet the specific needs, industry context, and strategic goals of your company.

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