Problem-Solving & Decision Making Workshop

Delivery Type

Classroom / Practical

Course Dates

May 2026

Overview:

Problem-solving and decision-making are critical skills for professionals who want to navigate complex business challenges and make effective, data-driven decisions. The ability to identify problems clearly, generate innovative solutions, and make sound decisions is essential for driving organizational growth, improving operational efficiency, and fostering a culture of innovation and accountability.
The Problem-Solving and Decision-Making Workshop is designed for professionals looking to enhance their problem-solving skills, make better decisions, and foster a culture of innovation and efficiency within their teams. Through interactive and practical techniques, this program will help participants develop critical thinking, improve decision-making abilities, and tackle complex challenges with confidence.

Brightn is your trusted partner in Talent Development, helping organizations navigate complexity and achieve measurable performance improvements.

Targeted Competencies:

  • Analytical Thinking
  • Prioritization
  • Problem-Solving
  • Decision-Making
  • Accountability & Ownership
  • Solution Evaluation
  • Risk Management
  • Continuous Improvement

Organizational Impact:

Improved Decision Quality: Organizations with strong problem-solving frameworks experience better decision-making quality, leading to more strategic and successful business outcomes.
Faster Problem Resolution: Teams trained in structured problem-solving techniques are able to resolve issues more quickly, reducing downtime and improving overall efficiency.
Enhanced Innovation: Companies that focus on problem-solving see a significant increase in innovation, as employees are better equipped to think creatively and develop new solutions.
Greater Employee Engagement: Employees involved in problem-solving and decision-making processes are more engaged, as they feel empowered and valued in the decision-making process.
Increased Productivity: Teams trained in effective problem-solving techniques report improved productivity, as they tackle challenges more efficiently and collaborate effectively.
Higher Customer Satisfaction: Companies that employ strong decision-making strategies are better able to address customer needs, leading to increased customer satisfaction.
Leadership Decision-Making: Leaders who are trained in problem-solving and decision-making frameworks are more effective at leading their teams, resulting in better organizational performance.

Learning Objectives:

By the end of this workshop, participants will be able to:

  • Understand the core principles of problem-solving and decision-making.
  • Assess their qualities of effective problem-solving.
  • Recognize and mitigate common decision-making biases and barriers.
  • Implement a structured problem-solving and decision-making process.
  • Evaluate how their personal style contributes to or limits their effectiveness in collaborative problem solving.
  • Strengthen collaboration and communication in decision-making processes.
  • Diagnose different decision contexts and choose appropriate approaches.
  • Demonstrate how to engage team members effectively in decision-making processes to improve outcomes.
Problem-Solving & Decision Making Workshop

Workshop Outline:

Module 1: The Problem Solver Mindset

  • What is a Problem? What is a Decision?
  • The four qualities of effective problem solving
  • Barriers to Effective Problem-Solving:
    • Problem-solving tendencies
    • Cognitive Biases

Module 2: Effective Day-to-day Decisions

  • Bassadur’s Simplex Problem-Solving Process
  • Problem Solver toolbox for:
    • ProblemFormulation
    • Solution Formulation
    • Solution Implementation

Module 3: Fast Decisions or Quality Decisions?

  • What decisions could be made faster
  • Balancing intuition and logic
  • Cynefin Framework for sensemaking

Module 4: Smart TeamInvolvement

  • Engaging the team (Vroom-Yetton Model)
  • Doing it right: Basadur’s Problem Solving Profiles
  • Empowering the team: when and when not
Problem-Solving & Decision Making Workshop

Who Should Attend?

This workshop will greatly benefit:

  • Mid-Level Managers & Leaders
  • Section Heads and Supervisors
  • Team Leaders & Engineers
  • Operations & HR Managers
  • Customer Service Managers
  • Sales and Marketing Managers
  • Finance and IT Managers
Problem-Solving & Decision Making Workshop

Training Methodology:

This practical training uses a variety of proven adult learning techniques, including:
Instructor-Led Sessions:
Engaging sessions and discussions to introduce the desired concepts.
Case Studies: Real-world scenarios to analyze and apply financial concepts in practical settings.
Group Exercises: Collaborative activities that encourage teamwork and problem-solving.
Hands-On Simulations: Practical exercises for participants to apply concepts in a controlled environment.
Q&A Sessions: Opportunities for participants to clarify doubts and engage with instructors.
Assessments: Periodic evaluations to reinforce learning and track progress.

Delivery Type

Classroom / Practical

Course Dates

May 2026
  • How can I register for a public training course?
    Via our website or by emailing [email protected]. A training expert will contact you to assist with the next steps.
  • Will I receive a certificate?
    Yes, participants who complete the course will receive a certificate of completion.
  • What’s the batch size for public courses?
    Typically up to 15 participants per batch (subject to change by course).
  • Do you offer installment payments?
    Yes, you can pay in up to three installments.
  • Do you offer course materials?
    Yes, we provide both hard and soft copies of the training materials.
  • What’s included in the training fee?
    Training Sessions, Materials, Certificate, and Daily tea/coffee breaks.
  • Is there a discount for group registrations?
    Discount schemes are available for multiple registrations.
  • Is this course theoretical or practical?
    The course is highly practical, with real-world examples, case studies, and interactive exercises.
  • Can this be customized for in-house training at my company?
    Yes, the course can be tailored to meet the specific needs, industry context, and strategic goals of your company.

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